Wednesday, 8 October 2008
Enter the Socitm Conference Photo Competition!
Today was spent working at home exclusively using, for the first time, my own PC and Terminal Services, whilst my Notebook is being rebuilt. I'm ashamed to say I'm pretty attached to my "thick client" but "thin" wasn't too bad once I got it set-up the way I wanted. I'm still not up-to-date with correspondence, but deleted 210 e-mails, and sent around 90 - many to do with events and PR.
Tuesday, 7 October 2008
Green Answer Time
Nick Smales, Tower Hamlets Council's "Service Head, 2012 Olympic & Paralympic Games Development & Renewal", invited me to a meeting with Jim Roberts, Tower Hamlets CIO, Chris Peacock, CIO of Hackney Council and Stephen Fellowes of London Connect to discuss Interconnect Strategy.
Nick, who comes from Hull and is therefore more than ordinarily familiar with its Telecommunications Network development that became Kingston Communications, is excited about the potential benefits of public sector intervention to develop a shared state-of-the-art network in East London, linked to 2012, and enabling lasting legacy advantage.
We discussed the Newham Telecommunications Convergence project, its relationship with the LPSN development and why we need this local initiative:- to target deprived communities not just those that are likely to prove most lucrative, to avoid a "lowest common denominator" approach, to ensure ownership and control of the asset so revenues from commercial development directly benefit the public sector.
I explained that, from the start, the NTC project had been conceived as one that would benefit the region, not just Newham. We agreed that we should continue to work together, and I will seek approval to:
- Share Newham's NTC Business case, subject to a Confidentiality Agreement.
- Set-up a Consultation Group, which could become a Steering Group if partners signed-up to common aspirations and goals for the NTC programme.
- Provide introductions to advisors that Newham ICT has worked with.
- Organise a Workshop to discuss East London's Interconnect Strategy.
In the afternoon I was a Panellist at an "Answer Time for Green IT" Conference organised by EILT (the "Environmental IT Leadership Team") at BMA House in Tavistock Square. Fellow Pannellists included the knowledgeable and passionate Catalina McGregor of the MOD (Chair of the CIO/CTO Green ICT Delivery Sub-Group), Matt Deacon, Microsoft's Chief Architectural Advisor, and representatives from BT, IBM, Cisco, Logicalis and Sun, with Gartner's Rakesh Kumar in the Chair.
It was interesting and informative to be involved in the debate, in which the audience was already converted to the cause, but there were different views about which approaches were most sustainable in the long-term. I learned about a lot of resources that I now plan to link to from Socitm's website.
Coincidentally, we heard today that Socitm's Chris Head has been appointed to the CIO/CTO Green Delivery Unit to represent the Local Public Sector. I mentioned this to Catalina, who was fulsome in her praise for him, so thanks, and well done Chris!
I'm developing a Glossary of the acroyms that are used in my Blog, which now runs to over 30 terms, and hope to save time by not spelling them all out in each entry. Do shout, 'though, if there's anything you dob't understand!
Monday, 6 October 2008
The Late Arriving Guest of Better Connected!
Due to a calendar mix-up, I had the wrong location recorded in my calendar for a meeting of the Better Connected Team to discuss the test surveys they have undertaken. I drove into London, before realising I was supposed to be at the Novotel in the centre of Reading, so arrived an hour late! I specifically asked to attend this meeting, as I’m keen to understand the evaluation process. The test surveys, with comments, and other documents including an “Improvement Plan” were circulated ahead of the meeting. There were ten assessors in the meeting with Martin Greenwood, and I was quickly impressed at their knowledge and experience.
More than ever, ‘though, I was struck at what a fast-changing environment we are dealing with. As well as Local Area Agreements, we now have Multi-Area Agreements and Comprehensive Area Assessments. There’s Local Government reorganisation, proliferation of web-sites, Identity Management and Authentication are on the horizon, and content is increasingly multimedia, not to mention Web 2.0 and digital convergence.
As I previously reported, the Socitm Insight Team plans to evolve the Better Connected product, which will be signalled by the changing strap-lines. My thoughts, now, are that the first really significant change may be in switching from assessment of Local Authority sites, to assessing the delivery of public services in boroughs and districts, recognising that service delivery is increasingly multi-agency. As a citizen, I would want to easily find and use services available in my area, but not too concerned who delivered them. It seems unlikely that switch of assessment focus can be accommodated this year, but the survey is clearly being developed with the changing requirements in-mind.
My trips to Socitm’s sister Society conferences, to date, have confirmed that the Better Connected survey is by far the most comprehensive undertaken in the public sector, and widely recognised as such. It’s an ambitious programme with a very high profile and always, therefore, likely to attract critics, but through the commitment and professionalism of the Insight Team, working closely with Socitm Futures to ensure that Better Connected continues to effectively represent the strategy and policies established by the Socitm membership, I’m certain it will continue to represent the Gold Standard in surveying public sector web services.
A complaints, comments and plaudits form is now available on the Socitm “Contact Us” page on the website at http://www.socitm.gov.uk/socitm/Contact+us.htm
Saturday, 4 October 2008
Byte Night!
Thursday, 2 October 2008
Getting Connected
I’m convinced that by throwing our weight behind the achievement of a secure Government infrastructure after, let’s face it, years of fragmentation, procrastination and wasted effort, the public sector ICT profession can considerably extend its authority, consistent with the new agenda that Socitm will be proposing at next week’s conference.
Adrian was at a meeting that lasted most of the day in detailed planning of the Society’s new CRM implementation. Following which we had a long telephone conversation to bring one another up-to-date on our mutual activities. It was a week ago that Adrian asked “Will you have any gaps when we could have a catch-up call – as things continue to move at breakneck speed?” For one reason, or another, our conversation was delayed until today!
My day ended in catching-up with further correspondence that had been outstanding too long, checking the minutes of the last board meeting, preparing the agenda for the next (at Conference) - then seeing how the sponsorship for tomorrow night is going. Wow! Not too bad!
Wednesday, 1 October 2008
Get "Synthing"...
Much of my day was spent in ‘phoning Socitm colleagues around the country to consult on Government Connect and the Code of Connection. I’m so glad I don’t work in Telesales! What a thankless task it is in trying to get through to us (and I do know that applies to me as much as anyone). However I did get to speak to many of my peers, and many thanks to all those who took the trouble to call me back.
I made time to review a number of my outstanding actions and tasks – mostly work-related – but decided I should also call my car insurers about an outstanding no-fault crash claim from February 2007. I like to torture myself by going over all the details, then listening to recorded music, before being told the latest excuse for inaction, and I haven’t heard from them since the 5th August. Today, a very polite sounding lady informed me, after I’d spent a while listening to music (at least they changed the Frank Sinatra – I’ve listened to seven complete songs from him in a previous call) they’ve lost my file. Hey-ho.
Reflecting on the Way Ahead... and how not to be "Clueless"
Today started in discussion of the Newham Telecoms Convergence programme with Geoff and Shane. We have been struggling to recruit an appropriately skilled and experienced Programme Manager, and so have decided upon an interim strategy.
We were then joined by Mary (Newham's ICT Security Officer) to discuss Newham's progress towards achievement of the GCSx CoCo. There are challenges that we share with Authorities across the country, which we believe we can manage appropriately. However, we may have an advantage over some Authorities because of work already undertaken in areas like remote and flexible working, and in preparation for our move to Building 1000.
I have arranged to attend the next Socitm London Committee Meeting (10th October) to discuss concerns about the CoCo requirements that have been raised by London Authorities and, subject to my availability, I'll be happy to attend any other regional forum with Socitm members. Meantime, I will be 'phoning a number of CIOs and IT Heads across the country to gauge their views, and have also arranged a further meeting with Philip Littleavon to discuss progress.
I was invited to a "Local Authority Trading and Entrepreneurial Activity Roundtable" at the DCLG (Eland House). I arrived late, after the introductions, due to Tube delays, and didn't know most people, but Peter Gilroy, Chief Executive of Kent County Council, which is generally acknowledged as the most proactive Authority in exercising its powers to trade with, currently, commercial revenues of around £700m p.a., was there.
The backdrop to the meeting was the perception that Local Authorities, generally, have seemed reluctant to exercise the powers and freedoms to trade that they have acquired in recent years, and a desire to understand what the barriers may be, and views about what action, if any, may be required. There will be a report back (following this and other consultations) to John Healy – DCLG Minister of State.
No one raised Legal Powers as an obstacle to trading. A lot of the discussion was of culture, risk appetite, skills, fear and confidence. Leadership was, of course, a key area. Motivations for trading, such as economies of scale, or maximisation of asset benefits, were considered and different types of trading operation - from charging for services to investing in the development of commercial operations. Understanding the market, and the ability to "kill" something that's not working, were also considerations. Politics was cited as a potential barrier, which I don't agree with – not in the sense of party politics, anyway, and the roles of Audit and, particularly, RIEPs were highlighted.
Finally, today, it does us all good to reflect, once in a while; articles like this help to encourage us to do so!